Return Policies | Solveig Lilja Jewellery

Jewellery Refund and Exchange Policy

Each of our pieces is lovingly handcrafted with care, attention to detail, and a deep appreciation for the unique character of handmade work. Because of this, our refund and exchange policy is designed to honour the time and craftsmanship that go into every item — while still supporting you in finding a piece you truly love.

We take great pride in the quality of our jewellery, and your satisfaction means a lot to us. If for any reason you’re not completely happy with your purchase, we’re here to help and will do our best to find a solution, whether that’s an exchange or refund.

Eligibility for Refunds/Exchanges

Refunds or exchanges must be requested within 7 days of delivery (or purchase date for in-store items).

Items must be unused and in their original condition with their original packaging and their labels attached.

Earrings are non-returnable due to hygiene reasons.

Custom-made, engraved, or personalised items are not eligible for return or exchange.

Exchanges

We offer one-time exchanges within 7 days. Price differences will be adjusted accordingly.

Non-Returnable Conditions

Items showing signs of wear or damage.

Items which have had their labels removed.

Custom orders, adjusted jewellery, and engraved items.

Earrings are non-returnable due to hygiene reasons.

Return Process

If your purchase was made directly through our website or via email correspondence, please contact us using the email address or the form provided below. Include a description of your order along with the reason for the return.

For in-store purchases, items must be returned directly to Murano Silver. Please ensure you have your receipt or confirmation of your purchase when returning items in store.

Returns Form

If your purchase was made directly through our website or via email correspondence, please contact us using the email address or the form provided. Include a description of your order along with the reason for the return.